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JANUARY 19, 2012, Will Denami, TNAAO: The Office of Davidson County Assessor of Property George Rooker has been awarded the 2011 Excellence in Operations Award by the Tennessee Association of Assessing Officers (TnAAO).
Also on hand for the award ceremony was Will Denami, TnAAO Executive director, who added: "This award is the highest achievement an assessor office can receive in Tennessee. It is based on a complete analysis of the office operations, and it is a major accomplishment to be selected." In accepting the award, Assessor Rooker said, "I have spent over 30 years working in this office and have watched the operations mature into excellence. We continuously have refined our process and incorporated the latest technology."
"We have a professional team (pictured above) that is committed to best practices, and I am very proud to accept this award on behalf of all the professionals and staff members who have worked hard over the years to earn it." Rooker began his career in the Assessor's Office in 1981 and served as its chief deputy for many years before his election as Assessor of Property in 2008. He received the Assessor of the Year award from the TnAAO that same year. In 2009, the International Association of Assessing Officers awarded the Davidson County Property Assessor's Office the Outstanding Public Information Program Award for its outstanding efforts in communicating with property owners and the general public during that mass reappraisal year.
Press Releases
NOVEMBER 29, 2010: On December 2, citizens will find the Davidson County Assessor's office on the move to a new space across town! "After spending 20 years at the Clifford Allen Building on 2nd Avenue North, we are relocating to a beautifully renovated building at 700 2nd Avenue South," says George L. Rooker Jr., Assessor of Property. "Moving the entire office will take three days: December 2, 3 and 4. However, service to customers will not be interrupted at any time, as the call center will remain open and operational (862-6080) during 'regular business hours, 8:00 a.m. to 4:15 p.m.' We will open the doors to our new offices officially for on-site service on December 6. The new quarters are located in the Howard Office Building (HOB), Suite 210, on the Richard H. Fulton campus. The campus also features Lindsley Hall and the Metro Office Building, both of which house several city/county government offices (General Services, Sports Authority and Purchasing, Election Commission, Water-Permits, Codes, Planning and Arts Commission), plus the Nashville Children's Theatre and the Fire Department as 'tenants.' Says Rooker, "Neighbors who will share HOB with us include: the Davidson County Clerk's office on the first floor; Information Technology Services and the Department of Finance on the third floor; and the Metropolitan Trustee's office plus other Finance identities on our second floor." Although the Assessor's office is moving in early December, other Metro offices are slated for varying moving days during December and throughout the first part of 2011." The public may gain direct entrance to the Assessor of Property offices through a second floor entrance facing south (a surface parking area directly across from the employee parking garage.) A station at this entrance will be manned by security personnel, who will be more than glad to direct customers to the appropriate space. "We are so excited to be moving to a building that has the latest technology and all the 'green' elements in place to support the health and well-being of our employees and the public who come on-site for service," says Rooker.
The Howard Office Building at 700 2nd Ave S features a direct route from this second floor entrance to our the space.
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Gayle Ngwube, also from Customer Service, is our second Team Leader for the MECCC campaign. In 2009, Metro Government employees donated over a half million dollars to assist fellow Nashvillians through non-profit charities including United Way of Metropolitan Nashville, Community Health Charities of Tennessee, Community Shares, and various independent agencies. Pictured above and to the right: Crystal Marshall, MECCC Team Leader for the Assessor of Property's office, puts the spotlight on MECCC events. ###
This legislation opens the door for the Assessor to establish a review process for flood victims to apply for a prorated reduction of assessment on properties that meet certain qualifications. Rooker explains, "Any building or improvement that was damaged by more than 50% of its pre-flood value or was rendered unfit for use or occupancy for more than 30 days may qualify. It's anticipated that the same special program, which is pending Metro Council approval, may apply to tangible business personal property, and business owners must also apply by September 1st." Assessor Rooker's office has already begun sending out letters and forms to individuals whose properties have been identified as being flood-damaged. The letter details steps that should be taken to apply for the prorate review. "We also have information available on our web site at www.padctn.com and we encourage owners to complete the online 2010 Realty Flood Prorate Review form to speed up the process," says Rooker. Individuals may call (615) 862-6059 for assistance in completing the review request form. The form, which is included in the mailing, may be completed and moved to the Assessor of Property office, c/o Floor Probate, 800 2nd Ave. E, Suite 1, Nashville, TN 37201-1083, before the September 1st deadline.
"As our office gears up for the heightened activity surrounding the prorate review process, I want to especially thank the legislative delegation, Metro Council and Mayor Karl Dean for their leadership, and for giving us the ability to provide much needed assistance to people who were affected by the flood. We look forward to serving the taxpayers of Davidson County," said Rooker. Pictured above and to the right: Staff member Kathy Beers snapped this 'flood' photo of the parking lot outside the Assessor's office in the Clifford Allen Building on 2nd Ave N. ###
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Check our our
The
award was presented to Assessor Rooker by 2011 President Frances
Hunley (pictured left with George Rooker Jr and Will Demani,
Executive Director) at a TnAAO meeting on December 4, 2011.
President Hunley said the Award "recognizes Davidson County for
exemplifying the highest standards of professionalism, service
and best practices."
OCTOBER 22, 2010:
Our Customer Service area was seriously congested by
employees on Friday morning, when MECCC kicked off its
fund-raising campaign within the department for 2010-2011.
That's because a table brimming over with donuts and orange
juice had been set up to entice staffers to enjoy both breakfast
and a pep talk from special guest, Michael Allen, of United Way.
And it worked!
"We have several MECCC special events planned through
mid-November," said Crystal Marshall, Assessor of Property
Customer Service Rep. and MECCC Team Leader for our division.
"Friday, October 29th, is Casual Day, and that's followed by
both a Potato Lunch and Chili Cook-Off in November. All it
costs is $25 to participate in the events, and the funds
collected all go to help families in need within our Nashville
area." 
AUGUST 3, 2010: "Our goal is to make qualifying
property owners aware of a special prorate program offering a
reduction in assessment of properties that were damaged in the
May flood." This statement issued by George L. Rooker Jr.,
Davidson County Assessor of Property, comes on the heels of the
third successful reading before Metro Council and the signing by
Mayor Karl Dean, regarding an ordinance allowing the Assessor's
Office to permit a reduction in property taxes and to provide
the appropriate relief to flood victims.
"I
cannot stress enough that property owners who qualify for this
special prorated assessment must get all their paperwork to us
via the Internet by phone or through the mail, by September 1st.
Under state law, property owners have until September 1, 2010,
to apply for this reduction, and the Assessor's Offices does not
have the authority to waive that deadline."